Technology Service Provider & Intermediary Disclaimer

01Technology Service Provider & Intermediary Status

CodeBitel® develops, operates and maintains products and services that may provide software tools, server infrastructure, administrative dashboards and technology integrations. These tools can enable independent merchants to publish and operate their own online stores and business services.

Where applicable to the relevant service, CodeBitel® acts as a technology intermediary under Section 79 of the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. CodeBitel® does not initiate transmissions, select the receiver of transmissions, or select or modify commercial information contained in merchant transactions.

02Independent Merchant / Client Ownership & Commercial Autonomy

Each merchant store is independently owned, managed and operated by its merchant or client. The merchant retains control and responsibility for its commercial activity, including:

• Products and listings: Selecting items to sell and setting descriptions, prices, specifications and imagery.
• Quality, safety and legality: Ensuring products and services comply with applicable standards, intellectual property rights, consumer protection rules and safety laws.
• Commercial policies: Establishing and publishing its own terms, return and refund policies, shipping schedules and warranty terms.
• Orders and customer support: Packing, dispatching, tracking and delivering products, and responding to customer grievances.

03Complete Exclusion of Liability for Client Conduct, Content & Products

To the fullest extent permitted by applicable law, CodeBitel®, its founders, directors, employees and affiliates are not responsible for the conduct, content, products or fulfilment of independent merchants and clients. This includes:

• Fraud or misrepresentation: Fraudulent acts, deceptive practices, false claims, unauthorized duplicate billing or misleading advertising by a merchant.
• Products and resulting harm: Defective, counterfeit, expired, damaged or substandard products, or personal injury or property damage arising from products purchased from a merchant.
• Non-delivery or courier failure: Delayed shipments, lost or damaged consignments, or failure by a merchant to dispatch or deliver a paid order.
• Refund and cancellation disputes: A merchant’s refusal, delay or failure to issue refunds, process cancellations or accept returns.
• Client-published material: Content, claims, listings or other information supplied, published or controlled by a client or merchant.

04Zero Custody or Handling of Consumer Funds

For merchant transactions conducted through their storefronts, CodeBitel® does not process, receive, escrow, hold or handle consumer purchase funds:

• Online payments, including UPI, cards, net banking or wallets, are processed through the merchant’s own licensed payment gateway credentials.
• Payment settlements flow from the payment aggregator directly to the merchant’s verified bank account.
• CodeBitel® does not receive a merchant’s customer payments and cannot execute customer chargebacks or refunds on a merchant’s behalf.

05Consumer / End-Customer Grievances & How to Resolve Disputes

If you purchased a product or service from a merchant using CodeBitel® technology, your purchase contract and commercial transaction are between you and that merchant.

• Contact the merchant directly: Use the customer-care email, phone number or address published on the merchant’s storefront or order receipt for questions about an order, delivery, return or refund.
• Payment disputes: For a payment concern, contact your bank, UPI app or payment gateway using the transaction reference shown in your payment message or statement.

For a grievance specifically about CodeBitel®’s technology service, you may contact our grievance desk using the details below.

06Notice & Takedown Procedure (Abuse & Fraud Reporting)

CodeBitel® does not routinely monitor merchant catalogues or client-published content. Fraudulent, unlawful or deceptive use of our services is not permitted.

If you have credible evidence of fraud, counterfeit goods, infringement, harmful or unlawful content, or other abusive use involving a managed domain or site, please send a report to our abuse desk. Include the domain or site URL, relevant order reference or payment proof where applicable, and specific details or supporting evidence of the reported activity.

On receiving credible evidence of unlawful, harmful, infringing or abusive use of a managed domain or site, CodeBitel® may promptly suspend, disable or take down that domain or site and related services. CodeBitel® may also act on a statutory notice or direction from law enforcement or judicial authorities, as applicable, and preserve relevant audit records when required by law.